At NiZi, we aim to provide a seamless shopping experience with free shipping and careful attention to packaging. Here’s what you can expect:
Shipping Policy:
- Free Shipping & Insurance: We offer FREE shipping on every order within India, with all items fully insured during transit.
- Delivery Timelines:
- In-Stock Items: Delivered within 3 - 7 days from the date of purchase. (Only Silver products are kept in Stock)
- Made-to-Order Items: Delivered within 15-20 business days from the date of purchase. (All of our Gold products are Made-to-Order)
- Shipping Partners: Your orders are delivered safely via our trusted shipping partners.
- Inspection at Delivery: We urge all customers to carefully inspect the package for any signs of damage or tampering before accepting or signing it.
Cancellations:
- Full Refund: Orders canceled within 24 hours of placing the order are eligible for a full refund.
- Processing Charge: For cancellations made after 24 hours, a processing fee of ₹1,000 will apply.
Packaging
- Secure and Tamper-Proof: Every jewellery package from NiZi is delivered in durable, tamper-proof packaging to ensure its safety.
- Exclusive NiZi Box: Your jewelry is presented in an exclusive NiZi box, accompanied by all relevant certificates and invoices.
Complimentary Gift Packaging
- Gift-Ready Presentation: If your purchase is a gift, we offer complimentary gift wrapping along with a personalized gift message of your choice.
- Impressive Delivery: Whether you present it in person or have us deliver it directly, the recipient will be delighted with the elegant NiZi gift packaging.
Policy Updates
- We reserve the right to modify this shipping and packaging policy at any time.
- Any updates will be effective immediately upon being posted on our website: www.nizi.in.
- For significant changes, a notification will be displayed on this page to keep you informed.
Customer Support
Have questions or suggestions? We’re always happy to help and improve!
Reach out to us at:
- Email: support@nizi.in
- Phone: +91 9998324044 (Available Monday to Saturday, 9:00 AM – 7:00 PM).
