Buy-Back and Exchange Policy

At NiZi, we take pride in offering a Lifetime Buy-Back and Exchange Policy for all purchases* made with us. Simply return the product along with the original product certificate and Invoice to avail this service. The value will be determined based on the current market rates, with applicable deductions for making charges, taxes, and a nominal processing fee of ₹1,289. If you received any discounts or free gifts during your original purchase, their value will also be deducted accordingly.

Lifetime Exchange

If you opt to exchange your product, the value will be credited to your NiZi account. This credit can then be used to purchase any other product of your choice from NiZi. Please note, the credited value cannot be encashed. Products that show signs of alteration by anyone other than NiZi will not be eligible for exchange. Our team conducts a thorough quality inspection and reserves the right to adjust the exchange value, providing a clear explanation if needed. Maximum value for exchange is INR 300000.

Lifetime Buy-Back

Choosing buy-back? The buy-back amount will be transferred to your bank account within 15 business days after we receive the product.

Value Determination for Buy-Back and Exchange

*Current market value is determined on the day of buy-back or exchange.

Important Notes

1. These policies exclude polkis, pearls, colored stones and silver Items (and diamonds that came with it).
2. The original invoice and product certificates must be provided to process any buy-back or exchange.
3. In case the certificate is lost, an additional charge of ₹2,000 or ₹800 per carat (whichever is higher) will be applied for each certificate lost.
4. Products not purchased directly from NiZi stores, or our official website are ineligible for buy-back/exchange.
5. If discounts were applied during the initial purchase, the equivalent amount will be deducted from the buy-back/exchange value.
6. Any e-points, rewards, or benefits redeemed during the purchase will also be deducted from the final value.
7. Buy-back is applicable for products purchased up to ₹4,99,999/-.
8. For purchases made through EMI, any unpaid EMIs will be deducted from the total value during buy-back.

Shipping and Insurance

At NiZi, we cover shipping and insurance for all deliveries to your address. For returns, reverse shipping is arranged by us and included in the processing fee of ₹1,000, which is deducted at the time of return, buy-back, or exchange.

Policy Updates

NiZi reserves the right to make changes to these policies at any time. We recommend reviewing them periodically. Any changes will take effect immediately upon publication on our website: www.nizi.in. Major updates will be highlighted here to keep you informed.

Customer Support

Have questions or suggestions? We’re always happy to help and improve!

Reach out to us at:

• Email: support@nizi.in
• Phone: +91 9998324044 (Available Monday to Saturday, 9:00 AM – 7:00 PM).