At NiZi, we understand the importance of being confident in your purchase. Our 3-Day Return Policy allows you to return your product within 3 days of delivery if it doesn’t meet your expectations. Once the product is returned, we will provide a full refund, deducting ₹1,000 per product plus making charges towards delivery and processing charges.
Exceptions to the 3-Day Return Policy
This policy is not applicable in the following instances:
- Exchanged Orders:
- You may exchange your design once within 3 days.
- If you wish to exchange it again, it will be covered under our Lifetime Exchange Policy.
- Personalized/Customized Products:
- Products that have been engraved, personalized, or customized are not eligible for return under this policy.
Conditions for Returns
- The product must be returned in its original packaging and saleable condition, without any scratches, damage, wear, or alterations.
- Stickers and tags must remain intact.
- If the product tag or packaging has been tampered with, the return will fall under our Buyback Policy instead.
Refund Process
Refunds under the 3-Day Return Policy are processed within 10 business days after the product passes a quality check.
- For Cash on Delivery (COD) orders, the refund will be credited to your bank account.
- For Prepaid Orders, the refund will be credited to the original payment source (Credit/Debit Card, Net Banking, UPI, etc.).
How to Return a Product to NiZi
- Initiate Return:
- Place a return request via your account on our website or email us at support@nizi.in within 3 days of delivery.
- Reverse Pickup Details:
- NiZi will share reverse pickup instructions and logistics details.
- Packaging:
- Pack the jewellery in its original packaging material, including the product certificate and invoice.
- Missing certificates, in case of gold Jewellery, will result in an additional charge of ₹2,000 or ₹800 per carat (whichever is higher).
- Handover the Package:
- Hand over the package to the logistics executive and collect an acknowledgment (paper receipt, photo of tracking number, or SMS confirmation).
- Quality Check:
- Once the product is received, NiZi will conduct a quality inspection to ensure it is free of damage or wear. If the product passes the inspection, the refund will be processed within 10 business days.
Important Notes
- Any product showing signs of wear, alterations, resizing (by anyone other than NiZi), or damage will not qualify for the 3-Day Return Policy.
- For products purchased through EMI, a 1% deduction of the Grand Total Amount will be applied during the refund of the initial installment.
Alternative Return Options
- For customers unable to visit our stores, NiZi will arrange a reverse pickup.
Policy Updates
NiZi reserves the right to modify this return policy at any time. Changes will take effect immediately upon publishing on our website: www.nizi.in. Major updates will be highlighted on this page for your reference.
Customer Support
Have questions or suggestions? We’re always happy to help and improve!
Reach out to us at:
- Email: support@nizi.in
- Phone: +91 9998324044 (Available Monday to Saturday, 9:00 AM – 7:00 PM).
