1. Introduction

This Master Policy applies exclusively to navu, a curated in-stock jewelry collection by NiZi.

All terms in this document apply only to navu products and override the general NiZi policies wherever differences exist. NiZi reserves the right to update these policies at any time. Changes will be effective immediately upon posting on www.nizi.in

2. Order Policies for navu

- In-Stock Status

All navu products are in-stock and ready to ship.

3. Shipping Policy (navu)

- Free Shipping & Insurance: All navu orders include free, fully insured shipping across India.

- Delivery Timeline: navu products are dispatched promptly and delivered within 2–4 days from the date of purchase.

- Shipping Partners: Orders are shipped through NiZi’s trusted logistics partners. Inspection at Delivery: Customers must inspect the package for damage/tampering before accepting it.

4. Cancellation Policy (navu)

-No Cancellation After Payment: Once payment is completed for a navu product, the order cannot be cancelled under any circumstances.

5. Return & Refund Policy (navu)

-No Returns: navu products are not eligible for returns.

-No Refunds: No refunds are provided for navu purchases under any circumstances. 

6. Exchange Policy (navu)

6.1 Exchange Eligibility

navu products are eligible only for exchange, not return or refund. Exchange is allowed only if the customer wants a different size when it comes to rings category. No exchanges for Other categories unless its a case of manufacturing defect.

6.2 Exchange Conditions

Item must be:

• Unused
• Untampered
• In original condition
• With its original packaging, NiZi box, NiZi pouch, Polishing Cloth and Certificate intact

Exchanges are subject to inspection by NiZi.

7. Manufacturing Defects & Repairs (navu)

7.1 What NiZi Covers

NiZi will provide free-of-cost service for:

• Manufacturing defects
• Minor repairs
• Issues that are NiZi’s responsibility

7.2 What NiZi Does Not Cover

• Damage caused by wear & tear, customer mishandling, or third-party alterations.
• Requests for return or refund in any case.
• Repairs outside defect-based cases may be chargeable depending on assessment.

8. Packaging (navu)

Secure, tamper-proof packaging is used for all navu orders.

Each product is delivered inside an exclusive NiZi box, with necessary documentation.

9. Policy Updates

NiZi may update the navu policy anytime. All changes take effect immediately upon publication on www.nizi.in
Major updates will be highlighted on the policy page.

10. Customer Support

For assistance or queries:

Email: nizihelp@gmail.com

Monday to Saturday, 9:00 AM – 6:00 PM